Privacy policy
Last updated: November 2026
This page explains what personal information we collect through suzybolt.com, why we use it, who we share it with and what your rights are. For cookies, see our Cookie policy.
Who we are
This website is run by Suzy Bolt Ltd (company number 13920601), which is responsible for your personal information. If you have any questions, or want to use any of your rights, email us at support@suzybolt.com.
What we collect and why
| Information | Why we use it | Legal basis |
|---|---|---|
| Your email address, when you sign up for our newsletter | To send you tips, inspiration and news about our programmes | Your consent. You can unsubscribe at any time using the link in every email. |
| Your name, email address and anything else you tell us, when you write to us | To answer you and help you | Our legitimate interest in replying to you, or the steps needed before a membership or booking |
| Your account, booking, membership and payment details, when you join or book through Momence | To give you the classes, courses and memberships you signed up for | Our contract with you, and our legal duties such as keeping accounts |
| Your quiz answers and contact details, when you take the Recovery Quiz on ScoreApp | To give you your result and suggest what may help | Your consent |
| How the website is used, if you accept statistics or marketing cookies | To improve the website and measure our adverts | Your consent, which you can change with the Cookie settings link |
| Technical information such as your IP address, in server logs and after failed login attempts | To keep the website secure and working | Our legitimate interest in protecting the website |
Information about your health
Our work is about health and recovery, so you may choose to tell us about your health when you write to us or join a programme. This is sensitive information. We only use it to reply to you and support you, and only with your explicit consent, which you can withdraw at any time. Please share only what you are comfortable with. Our website and programmes do not replace medical advice.
Who we share it with
We don’t sell your personal information. We only share it with the services that help us run our work, who may only use it to provide those services:
| Service | What it does for us |
|---|---|
| Mailchimp | Sends our newsletter |
| Momence | Class bookings, memberships, payments and reviews |
| ScoreApp | The Recovery Quiz |
| Google (Analytics, Tag Manager) and Metricool | Website statistics, only if you accept |
| Meta (Facebook, Instagram) | Measuring our adverts, only if you accept |
| GoDaddy | Hosts this website |
Videos and podcast episodes on our pages come from YouTube and Libsyn, who may collect information when you view or play them. We may also share information if the law requires it.
Transfers outside the UK and EU
Some of these services are based in, or process information in, other countries, including the United States. Where they do, the transfer relies on legal safeguards such as adequacy decisions or standard contractual clauses.
How long we keep it
- Newsletter: until you unsubscribe.
- Messages: for as long as we need them to help you and deal with any follow-up.
- Memberships, bookings and payments: while you are a member, and afterwards as long as the law requires for accounting, usually 6 years.
- Statistics and marketing cookies: see our Cookie policy.
Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- have it corrected or deleted;
- restrict or object to how we use it;
- receive it in a format you can pass to someone else;
- withdraw your consent at any time, without affecting what we did before.
To use any of these rights, email support@suzybolt.com. We will reply within one month.
Complaints
If you are unhappy with how we use your information, please tell us first so we can put it right. You can also complain to the UK Information Commissioner’s Office at ico.org.uk, or to the data protection authority in your own country if you live in the EU.
Changes to this policy
If we change how we use personal information, we will update this page and the date at the top.